Kindly note that all products listed on the website are available in stock, unless otherwise stated. New releases and other products may be listed as Available Shortly or Temporarily Out of Stock which should be taken to mean that the items will be available in stock in approximately 2 weeks. The website would be updated once the products become available again. You may pre-order items which are out of stock but obviously these will only be mailed out once the shipments come in. Orders are generally processed by the next working day.
Kindly note that the VAT rate has reverted back to 17.5% as set by the Government as from 1 January 2010.
VAT is applicable to all UK and EU customers but is automatically deducted at the checkout for customers outside the European Union.
Ordering through our online shop is very simple. Just click on the shopping cart and the item is added to your basket. Once you have finished shopping, click on Basket ~ Checkout in the top menu and proceed to Checkout.
As explained in our Terms and Conditions, online payments are processed via Paypal, for which you do not need to register if you are not a regular Paypal account holder. Alternatively, if you are a UK customer, you may print out the online order and send a cheque (payable to El Greco Miniatures).
Postage is automatically calculated at the Checkout as follows:
Postage is automatically calculated at the Checkout. We have recently changed our postal charges, as follows:
Please note that: MOST orders are sent out by Recorded Delivery/International Signed For/Airsure. For non-EU and worldwide customers, VAT (currently at 15%) is automatically deducted at the checkout.
On receipt of the items, please examine the goods carefully. If there are any problems, such as breakages or missing parts, please take note of the details and inform El Greco Miniatures accordingly within 7 days of receipt and a refund or replacement will be issued.
Customers wishing to cancel the order are required to do so within 7 days of receipt of the items. Kindly advise us in writing - by letter or e-mail - of your decision to cancel and El Greco Miniatures will reimburse you within 30 days. El Greco Miniatures will also refund postage incurred for the return of the said items. Items must be returned in their original packaging and in perfect condition.
Payment by credit card
On our website you can effect payment using several options. If you are paying directly by credit or debit card, just choose the required card type (Visa, Mastercard, etc.), fill in the required details (cardholder name, card number, expiry date and security code), followed by your billing address and delivery address if this is different. All this is processed on a secure site (through Globecharge) and El Greco Miniatures has no access to these card details.
Should you wish to do so, we can also accept credit/debit card payments over the phone.
You may also wish to pay by credit card through Paypal. Payment through Paypal is free. You are not required to register with Paypal if you do not wish to do so. For more information about Paypal, please visit this website: www.paypal.com.
1. When you have finished shopping, go to the Basket.
2. Select Checkout.
3. At the Secure Checkout: select the Shipping Location and the Shipping Method (Royal Mail)
4. Click on Secure Checkout: This opens a separate browser window
5. Fill in your Billing Address.
6. Click on Next. This will lead you to the Paypal page. (At this point, you will receive an e-mail from El Greco Miniatures confirming your order).
7. Follow the on-screen Paypal instructions. Since you have a Paypal account, just login and proceed with the transaction.
8. You will receive an e-mail from Paypal confirming payment. We would also be notified that payment has been received.
6. In the box [ Comments ], fill in:
7. "I will be paying by cheque."
8. Click on Next. This will lead you to the Paypal page. At this point, you will receive an e-mail from El Greco Miniatures confirming your order. We would also have received your order notification.
9. Close the Paypal browser window.
10. Print out the e-mail confirming your order and mail it with the cheque or postal order.
7. Follow the on-screen Paypal instructions. (Remember - you do not need a Paypal account to pay through Paypal!)
8. Since you do not have a Paypal account, go to
[ Don't have a Paypal account? Click here. ]
9. Fill in:
a. your credit card information;
b. your billing address;
c. your contact information and security check (where you have to fill in the code that shows up on the screen)
10. Then, click on Continue Checkout.
11. Review your order, which will lead to the end of the transaction.
12. You will receive an e-mail from Paypal confirming payment. We would also be notified that payment has been received.
No personal information is collected when you access this web site. El Greco Miniatures complies with the Data Protection Act 1998 and may record your name and address on its computer systems. This will be for the sole use of El Greco Miniatures for accounting and book-keeping purposes. Your details will not be passed to any third party unless required to do so by law. Such disclosures will be restricted to those third parties which are necessary for accounts and records, for example, accountants.
Please note that El Greco Miniatures provides links to some external websites. We are not responsible for the data policies, content or security of these linked web sites.
These Terms and Conditions shall be governed by the laws of the United Kingdom. These terms do not affect your statutory rights as a consumer.
