Historical & fantasy miniatures for the discerning collector & for all your modelling needs
Cart 0

Using this Site

Thank you for visiting our brand new website. Due to demands in mobile technology and social media, we needed to address issues with our older website, which nowadays looks a little dated and uninspiring.... So welcome to our new look!

Here we will try to explain how to best use our website for a better shopping experience. You will notice that we have kept our previous resources, including the Tutorials, Customer Gallery and Links page.

The Home Page is slightly different: 

  • Featured Items - These are basically a selection of New Releases. However you will be able to see ALL the latest releases by going to the Featured Collection New Releases. If however, you click on the link View all Items, this will list all the products on our website in alphabetical order.
  • Featured Collections - All products are grouped in Collections, so basically each manufacturer is a different Collection, for which there may be sub-categories, eg. Alexandros Models has 3 collections: Alexandros Busts, Alexandros Figures and Alexandros Semi-Flats. As above, if you click on the link View all Collections, all the Collections on our website will be listed in alphabetical order.

Menus:

  • The Top Menu has the basic website links: About Us, Terms & Conditions, Tutorials, Customer Gallery, and Using this Site. We highly recommend that you read the Terms and Conditions prior to purchasing for the first time.
  • The Main Menu on the left sorts products according to MANUFACTURERS. Some of the main manufacturers are then split up again in sub-categories. You will see a (+) sign next to their name. If you click on the (+) sign, a sub-menu opens up to reveal the categories listed under that manufacturer. 
  • A new feature in this website is the second menu under the main menu with the possibility to SHOP BY TYPE. Several customers have requested this feature and we hope this will facilitate your use of the website. So you can look for 75mm Fantasy Figures, Foliage & Groundwork or Mannequins & Putties, and you will be given a list of ALL products listed under that category from ANY manufacturer.

Products:

  • Products show the same detail as before, including product code, weight, material, etc. 
  • Prices display the UK/EU price (inclusive of VAT) and the Non-EU price (exclusive of VAT).
  • If you hover slightly over the main picture, you have a Quick View option which shows most of the product details. For additional information click on the link View full product details at the bottom of the pop-up window. However you can add items to your cart directly from the Quick View window.
  • Products shown are in stock (unless otherwise indicated - see below).
  • Out-of-stock items - these are indicated in two ways: 
  1. Products which we order on a regular basis have a red label on the main image stating "Coming Soon". When you go to the main product page, you will see a red button to Pre-Order the item. Kindly note that this means that there will be a waiting period (2-4 weeks) before we are able to dispatch the order.
  2. Certain products will be greyed out with a grey round button saying Coming Soon. You will notice that there will be no "Add to Basket" option. If you required such an item, please send us an email and we will be able to advise you if and when the product is likely to be available again.

Pricing:

  • Prices display the UK/EU price (inclusive of VAT) and the Non-EU price (exclusive of VAT).
  • For discounted items, the prices shown are the reduced prices. The "crossed-out" price is the basic price WITHOUT VAT. Therefore for UK/EU customers, 20% VAT would need to be added for the Regular Retail Price (RRP) of the product. So, for example:
UK/EU: £30.52
Non-EU: £25.43
£27.50
The RRP for UK/EU customers would therefore be £27.50 + 20% = £33.00.

Reviews

A new function on this website is that you are welcome to leave product reviews for any kits that you purchase. You may leave a star rating as well as a comment if you wish. These comments will be monitored by ourselves and edited if required. Abusive or insulting comments will be NOT be posted.

Customer Accounts

As with our previous website, we recommend that customers create an account in order to be able to Earn Rewards, have a faster checkout, and redeem points that you have earned. 

Due to differences between the e-commerce platforms, we were unable to transfer the old customer accounts to the new site as the systems were not compatible. So please CREATE your account (you can use the same email & password as for the old website to register as a new user here); we will then be able to add points based on your previous purchase history & depending on the order status on the previous points system.

If you do NOT wish to create a customer account, you are welcome to use our website and checkout as a guest.

Rewards:

Instead of the cumulative discount scheme that we had in our old website, here we are offering rewards. When you click on the grey tab in the bottom right corner "Earn Rewards", you will see all the opportunities you have to gain points on our website. The pop-up window is rather self-explanatory:

Earning rewards:

  • You get 200 points for creating an account
  • You receive 7 points for every £1 purchase
  • Spend over £100 to receive 250 points
  • Earn 500 points for every time you refer a friend who spends over £5.00

Spending rewards:

  • £5.00 off for 500 points / £10.00 for 1000 points / £25.00 for 2500 points.
  • You may choose to redeem as many points as you wish with every purchase.

To redeem your points, you need to do the following:

  1. Login to your account and add items to your cart. 
  2. When you are ready, before the checkout, click on the tab "EARN REWARDS" at the bottom right corner of the website.
  3. A pop-up window will show you the points you have accumulated and the discounts you can get for those points.
  4. Select the number of points that you wish to redeem (500/1000/2500 points). A confirmation window pops up > click on REDEEM.
  5. The window then shows you a coupon code. Click on COPY to copy it and then close the window. (You will also receive an email with the code in case you wish to use it later on).
  6. At the checkout, paste the code in the box on the right (Discount) and click APPLY.
  7. The discount amount will be then deducted from the item(s) ordered.

For further information please read the FAQs in the Earn Rewards pop-up window.

We hope this covers all new aspects of this website. If you experience any difficulties at any point during your shopping experience, please send us an email at: info@elgrecominiatures.co.uk.

Thank you for your custom.