Kindly note that products listed on the website are available in stock, unless otherwise stated. If an item is out of stock, you will see a "Coming Soon" label on the product image in the main product page. This means that there would be a waiting period. This waiting period will depend on the country of origin and our own order status - however items usually arrive between 1 and 3 weeks from date of order. Kindly note that we will NOT place an order with a supplier just for 1 particular kit but would need to consolidate a full order from our end.
The website is updated once the products become available again. You can sign up for an automatic email notification which will inform you when the product is back in stock and online stock levels are updated.
Disclaimer: Kindly note that occasionally, and especially in busy periods, such as in the weeks leading up to Christmas or during a sale event, we may not be able to upload stock levels immediately. We also receive phone orders and these are not immediately reflected in our online stock levels. Therefore, stock levels may be slightly incorrect during these times. We will send an e-mail to advise you if an ordered item is out of stock.
Prices are displayed inclusive and exclusive of VAT (currently at 20%). Prices for orders originating outside the UK are displayed excluding VAT.
The El Greco Miniatures Ltd. VAT No. is: GB 270723806.
We have tried to make our website as simple as possible to navigate. Simply select the product you wish to purchase and add it to the shopping cart. Once you are ready to proceed to the checkout, you will be given the option to login (if you are already a member on our website) or to check out as a guest.
On our website you can affect payment using several options. If you are paying directly by credit or debit card, just choose the required card type (Visa, Mastercard, etc.), fill in the required details (cardholder name, card number, expiry date and security code), followed by your billing address and delivery address if this is different. All this is processed on a secure site and El Greco Miniatures Ltd. has no access to these card details.
Should you wish to do so, we can also accept credit/debit card payments over the phone for processing via the same secure website payment gateway. Due to closure of local bank branches, we regret that we are unable to accept personal cheques for payment.
You may also wish to pay through PayPal which is free. You are not required to register with Paypal if you do not wish to do so. For more information about PayPal, please visit this website: www.paypal.com.
KINDLY NOTE THAT WE RESERVE THE RIGHT TO REFUSE, CANCEL AND REFUND ANY ORDER WHICH IS FLAGGED UP AS HIGH-RISK BY OUR PAYMENT GATEWAY, OR WHICH AROUSES SUSPICION OF FRAUD, OR FRAUDULENT USE OF A CREDIT CARD, OR WHERE THE BILLING AND/OR DELIVERY ADDRESS ARE NOT VERIFIED THROUGH ONLINE MAPPING SYSTEMS. WE ALSO RESERVE THE RIGHT TO CANCEL ANY ORDER WHICH WE DEEM WILL LEAD TO MISUSE OR COUNTERFEITING OF THE PRODUCTS SOLD.
Shipping on our website is calculated by weight and will therefore be charged at real cost. We use Royal Mail and some courier companies for local and international deliveries.
El Greco Miniatures accepts no responsibility for delay or loss of postal items. Please note that if a parcel has been signed for OR delivered to the address, we will NOT issue a refund or send a replacement.
Explanation of International Services: Due to the recent upheavals at Royal Mail with strike actions and cyber attacks (late 2022 - early 2023), we have had to opt for other delivery services for certain destinations. In most cases, there is only one shipping option available. Some countries have 2 options available: courier delivery in 5-10 working days, or Royal Mail delivery (in 3-4 weeks).
Generally parcels in the UK arrive within 1-5 days while overseas parcels arrive within 5-15 days. Due to heightened security issues worldwide, parcels may take slightly longer, especially if they go through Customs.
The United Kingdom (UK) left the European Union (EU) on 31 December 2020. A Brexit deal has been passed between the UK and EU which means that there will be no trade tariffs or quotas.
For EU Customers, we are now registered for IOSS. This means that for orders under €150 (approximately £135*, depending on exchange rate), the products will be charged the VAT rate depending on destination country. This will mean that the parcels will be delivered with DELIVERY DUTIES PAID straight to your door. You should NOT be charged any additional charges by the postal authorities as this goes against the IOSS regulations.
If your order is over €150 (approximately £135*, depending on exchange rate), then VAT is NOT applied, and you may be required to pay any import costs, such as VAT and clearing administration fees once the parcel arrives in your home country. These Customs Procedures may create some additional delay in delivery times. If the duties are not paid in due time, this can result in delayed or returned shipments.
* The exchange rate is applied by the EU financial intermediary that operates the IOSS scheme on our behalf in our store. The exchange rate is that specified throughout the EU on a daily basis.
CANCELLATIONS / RETURNS
On receipt of the items, please examine the goods carefully. If there are any problems, such as breakages or missing parts, please take note of the details and inform El Greco Miniatures Ltd. accordingly within 14 days of receipt and a refund or replacement will be issued.
Customers wishing to cancel the order are required to do so within 14 days of receipt of the items. Kindly advise us in writing - by e-mail - of your decision to cancel and El Greco Miniatures Ltd. will reimburse you within 14 days, after receipt of the cancelled order. Items must be returned in their original packaging and in perfect condition.
Please note that in all instances we will not refund the cost of postage for any returned items.
Kindy return your items to:
El Greco Miniatures Ltd. complies with the Data Protection Act 1998 and may record your name and address on its computer systems. This will be for the sole use of El Greco Miniatures Ltd. for accounting and book-keeping purposes. Your details will not be passed to any third party unless required to do so by law. Such disclosures will be restricted to those third parties which are necessary for accounts and records, for example, accountants.
Please note that El Greco Miniatures Ltd. may provide links to some external websites. We are not responsible for the data policies, content or security of these linked web sites.
These Terms and Conditions shall be governed by the laws of the United Kingdom. These terms do not affect your statutory rights as a consumer.