Historical & fantasy miniatures for the discerning collector & for all your modelling needs
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Terms & Conditions

PRICES

All prices on this website are quoted in Pounds Sterling (GBP) and are correct as at the last update of the website. Prices are subject to change without notice; however, once an order is placed, the price is guaranteed.

Prices are displayed inclusive and exclusive of VAT (currently at 20%). Orders originating outside the EU are displayed excluding VAT.

The El Greco Miniatures Ltd. VAT No. is: GB 270723806.

ORDERING & PAYMENT

We have tried to make our website as simple as possible to navigate. Simply select the product you wish to purchase and add it to the shopping cart. Once you are ready to proceed to the checkout, you will be given the option to login (if you are already a member on our website) or to check out as a guest. 

On our website you can affect payment using several options. If you are paying directly by credit or debit card, just choose the required card type (Visa, Mastercard, etc.), fill in the required details (cardholder name, card number, expiry date and security code), followed by your billing address and delivery address if this is different. All this is processed on a secure site and El Greco Miniatures Ltd. has no access to these card details. 

Should you wish to do so, we can also accept credit/debit card payments over the phone for processing via secure card terminal. UK customers may also wish to pay by personal cheque or postal order. Overseas customers may also pay by an bank draft or international bank transfer. Please contact us for relevant bank details. All cheques and postal orders are to be made payable to "El Greco Miniatures Ltd.".

You may also wish to pay through PayPal which is free. You are not required to register with Paypal if you do not wish to do so. For more information about PayPal, please visit this website: www.paypal.com.

STOCK STATUS

Kindly note that products listed on the website are available in stock, unless otherwise stated. If an item is out of stock, you will see a "Coming Soon" label on the product image, and a red PRE-ORDER button in the main product page. This means that you may order the item but there would be a waiting period. This waiting period will depend on the country of origin and our own order status - however items usually arrive between 1 and 3 weeks from date of order. Kindly note that we will NOT place an order with a supplier just for 1 particular kit but would need to consolidate a full order from our end.
The website is updated once the products become available again. 

Disclaimer: Kindly note that occasionally, and especially in busy periods, such as in the weeks leading up to Christmas or during a sale/model show, we may not be able to upload stock levels immediately. We also receive phone orders and these are not immediately reflected in our online stock levels. Therefore, stock levels may be slightly incorrect during these times. We will send an e-mail to advise you if an ordered item is out of stock.

SHIPPING & DELIVERY

Shipping on our website is calculated by weight and will therefore be charged at real cost. Full details of the prices may be found on the Royal Mail website.

El Greco Miniatures accepts no responsibility for delay or loss of postal items. Please note that if a parcel has been signed for OR delivered to the address, we will NOT issue a refund or send a replacement. Royal Mail only offers compensation up to £20.00 for standard UK parcels, and £50 or less for international mail, therefore we strongly recommend that you choose Tracked or Signed For shipping for large orders. 

Explanation of International Services:  You will be offered several shipping options, depending on your country of residence. These are explained as follows:

  • AIRMAIL:  This is international standard airmail, with NO tracking or signature on delivery.
  • INTERNATIONAL TRACKED & SIGNED FOR:  A fully tracked end-to-end service with signature taken on delivery and online confirmation. Available to several countries.
  • INTERNATIONAL TRACKED: A fully tracked end-to-end service with delivery confirmation online. Available to 33 countries.
  • INTERNATIONAL SIGNED FOR: A service where a signature is taken on delivery. Available to 190 countries.

Generally parcels in the UK arrive within 1-5 days while overseas parcels arrive within 5-15 days. Due to heightened security issues worldwide, parcels may take slightly longer, especially if they go through Customs.

CANCELLATIONS / RETURNS

On receipt of the items, please examine the goods carefully. If there are any problems, such as breakages or missing parts, please take note of the details and inform El Greco Miniatures Ltd. accordingly within 7 days of receipt and a refund or replacement will be issued.

Customers wishing to cancel the order are required to do so within 7 days of receipt of the items. Kindly advise us in writing - by e-mail - of your decision to cancel and El Greco Miniatures Ltd. will reimburse you within 30 days, after receipt of the cancelled order. Items must be returned in their original packaging and in perfect condition.

Please note that in all instances we will not refund the cost of postage for any returned items.

Kindy return your items to:

El Greco Miniatures Ltd.,
7 Menabilly Close,
Callington,
Cornwall PL17 7TJ,
United Kingdom.

PRIVACY

No personal information is collected when you access this web site. However our website uses cookies, which are a small file of letters and numbers which allow us to distinguish you from other users of the website, helping us to provide you with a good experience when you browse our website and also allows us to improve our site.

El Greco Miniatures Ltd. complies with the Data Protection Act 1998 and may record your name and address on its computer systems. This will be for the sole use of El Greco Miniatures Ltd. for accounting and book-keeping purposes. Your details will not be passed to any third party unless required to do so by law. Such disclosures will be restricted to those third parties which are necessary for accounts and records, for example, accountants.

Please note that El Greco Miniatures Ltd. may provide links to some external websites. We are not responsible for the data policies, content or security of these linked web sites.

STATUTORY RIGHTS

These Terms and Conditions shall be governed by the laws of the United Kingdom. These terms do not affect your statutory rights as a consumer.